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Terms of Service

Effective date: 12 November 2026

1. Scope of These Terms

These Terms of Service ("Terms") form a binding agreement between you ("you," "Student," or "Client") and Clearfield Systems Training Inc., a corporation incorporated under the laws of Canada with its principal office at 330 Bay Street, Suite 820, Toronto, ON M5H 2S8, Canada (Business Number 864 207 519 RC0001; HST Registration 864 207 519 RT0001) ("Clearfield," "we," or "us"). By accessing our website, enrolling in a course, or requesting a skills assessment, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are enrolling on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Service Description

Clearfield provides professional systems administration training services. Our offerings include, but are not limited to:

  • Live cohort-based courses delivered remotely via video conferencing, with a maximum of 16 participants per cohort.
  • Cloud-hosted lab environments provisioned for hands-on practice during and between sessions.
  • Skills assessments to evaluate individual and team competencies across infrastructure operations disciplines.
  • Capstone projects that produce working operational artefacts such as runbooks, deployment plans, or monitoring configurations.
  • Credentials issued upon successful completion of a course track, reflecting demonstrated competency in the covered material.
  • Post-course re-assessments conducted approximately 90 days after course completion to measure skills retention and improvement.

Course content, schedules, and delivery methods may be updated from time to time at our discretion. We will notify enrolled students of any material changes that affect their current cohort.

3. User Obligations

By using our services, you agree to:

  • Provide accurate and current information during registration and enrolment.
  • Maintain the confidentiality of any account credentials issued to you.
  • Use lab environments, course materials, and platform resources solely for their intended educational purpose.
  • Refrain from attempting to access, copy, reverse-engineer, or redistribute any part of our systems, lab infrastructure, or proprietary tools beyond the scope of your enrolment.
  • Comply with all applicable Canadian federal and Ontario provincial laws while using our services.
  • Treat instructors, staff, and fellow participants with professional respect. Disruptive or abusive conduct may result in removal from a cohort without refund.

4. Intellectual Property

All course materials, assessment instruments, lab configurations, slide decks, recordings, documentation, and software tools provided by Clearfield remain the exclusive intellectual property of Clearfield Systems Training Inc. You are granted a limited, non-exclusive, non-transferable licence to use these materials for personal or internal organisational learning during and after your enrolment. You may not reproduce, distribute, sublicense, publicly display, or create derivative works from any Clearfield materials without our prior written consent. Capstone project outputs that you create during a course belong to you; however, any underlying templates, frameworks, or tooling provided by Clearfield remain our property.

5. Payment Terms

All fees are stated and payable in Canadian dollars (CAD). Prices displayed on our website and in quotes are exclusive of applicable taxes. Harmonized Sales Tax (HST) will be added at the prevailing Ontario rate at the time of invoicing.

  • Individual payments: Full payment is due no later than fourteen (14) calendar days before the first scheduled session of the cohort ("Pre-Cohort Deadline"). Failure to pay by this deadline may result in forfeiture of your seat.
  • Employer-invoiced payments: Where an employer has agreed to pay on behalf of one or more students, Clearfield will issue an invoice to the employer. Payment is due within thirty (30) calendar days of the invoice date (net-30). The employer and the student are jointly responsible for ensuring payment is received.
  • Late payments: Any amount not paid by the applicable due date will accrue interest at a rate of 1.5% per month (equivalent to 18% per annum), compounded monthly, from the due date until paid in full.
  • Volume discounts: Discounts for groups of five (5) or more seats are available upon request and will be reflected in the applicable quote or invoice.

6. Free Skills Assessment Terms

Clearfield offers a complimentary skills assessment at no cost and with no obligation to enrol in any paid course. The assessment is conducted online and typically takes approximately 45 minutes per participant. Upon completion, Clearfield will deliver a written assessment report within five (5) business days of all participants completing the evaluation. The report includes a skills heat map, gap analysis, and a recommended course track. Clearfield reserves the right to modify, suspend, or discontinue the free assessment offering at any time. Requesting or receiving a free assessment does not create any obligation to purchase training services, nor does it establish a contractual relationship beyond the terms outlined in this section and the data-handling practices described in our Privacy Policy.

7. Cancellation and Refund Policy

Cancellation requests must be submitted in writing to admissions@clearfieldsystems.ca. The following refund schedule applies, calculated from the date your written cancellation is received relative to the first scheduled session of the cohort:

  • 14 or more days before the first session: Full refund of all fees paid.
  • 7 to 13 days before the first session: Refund of 50% of all fees paid.
  • After the first session has taken place: No refund will be issued. However, you are entitled to one (1) free deferral to the next available cohort of the same course track, subject to seat availability.
  • Re-enrolment after a deferral: If you have already used your one free deferral and wish to re-enrol in a future cohort, a re-enrolment fee of CA$250 applies.

Refunds will be processed using the original payment method within fifteen (15) business days of approval. Clearfield reserves the right to cancel or reschedule a cohort due to insufficient enrolment or circumstances beyond our control. In such cases, enrolled students will receive a full refund or the option to transfer to the next available cohort at no additional cost.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the total aggregate liability of Clearfield Systems Training Inc., its directors, officers, employees, instructors, and agents, arising out of or in connection with these Terms or the services provided, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees actually paid by you to Clearfield in the twelve (12) months immediately preceding the event giving rise to the claim. In no event shall Clearfield be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, business interruption, or loss of goodwill, even if Clearfield has been advised of the possibility of such damages.

9. Warranty Disclaimer

Our services are provided on an "as is" and "as available" basis. Clearfield makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, regarding the services, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Specifically:

  • No employment guarantees: Clearfield does not guarantee that completion of any course or assessment will result in employment, promotion, salary increase, or any particular career outcome.
  • Not government-accredited: Clearfield Systems Training Inc. is a private training provider. Our courses, credentials, and assessments are not accredited by any federal or provincial government body, regulatory authority, or public post-secondary institution. The credentials we issue reflect demonstrated competency in our programme material and should not be represented as government-recognised certifications.
  • No uptime warranty: While we make commercially reasonable efforts to maintain availability of our platform and lab environments, we do not guarantee uninterrupted or error-free access.

10. Termination

Either party may terminate the relationship at any time by providing written notice to the other party. Clearfield may immediately suspend or terminate your access to services, without prior notice, if you breach any provision of these Terms, engage in conduct that disrupts the learning environment, or fail to make required payments. Upon termination, your access to lab environments, course recordings, and platform resources will be revoked. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Warranty Disclaimer, Governing Law, and Dispute Resolution) will continue in effect after termination.

11. Data Protection and Privacy

Clearfield collects, uses, and discloses personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Our collection and handling of personal data is detailed in our Privacy Policy, which forms part of these Terms. By using our services, you consent to the collection and use of your information as described therein. We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. You irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the City of Toronto, for any legal proceedings arising out of or in connection with these Terms or the services provided.

13. Dispute Resolution

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute arising out of or in connection with these Terms through good-faith negotiation for a period of not less than thirty (30) calendar days following written notice of the dispute. If the dispute cannot be resolved through negotiation, either party may submit the matter to mediation administered in the City of Toronto, Ontario, by a mutually agreed-upon mediator. The costs of mediation shall be shared equally between the parties unless the mediator directs otherwise. If mediation fails to resolve the dispute within sixty (60) calendar days of the mediator's appointment, either party may pursue remedies available under the laws of Ontario as set out in Section 12.

14. Changes to These Terms

Clearfield reserves the right to modify these Terms at any time. When we make changes, we will update the effective date at the top of this page and, where practical, provide notice through our website or via email to enrolled students. Your continued use of our services following the posting of revised Terms constitutes your acceptance of those changes. We encourage you to review these Terms periodically. Material changes that affect currently enrolled students will not apply retroactively to their current cohort without their written consent.

15. Contact Information

If you have questions about these Terms, please contact us:

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